Help Centre
Quick answers about booking a venue. Still stuck? Talk to a real person.
Booking a venue
How do I book a venue?
Find a venue on ShiftsDeal, pick the pricing option that matches your booking, then choose your date, start and end time and the number of guests. Add your details and send the booking request. The venue owner reviews it and confirms.
Do I need an account to book?
Yes. You need a free ShiftsDeal account to send a booking request, so your bookings, payments and invoices stay in one place. You can sign up with email or Google.
When do I pay?
Not when you send the request. You are only charged after the venue owner confirms your booking. Once it is confirmed, pay online or by bank transfer using the details we send you, within 24 hours of confirmation.
Can I see the exact address before booking?
Venue pages show the area and city. The exact address and arrival instructions are shared with you once you book.
Can I change the date or time of a booking?
Message or call us with your booking details and we will take it up with the venue owner. Changes depend on the venue's availability and its own policy. You can reach us on +91 96676 81658 or bookings@shiftsdeal.com.
Pricing and payment
Are the prices inclusive of GST?
Yes. Every price you see on ShiftsDeal is marked "inc. GST" and already includes 18% GST. The total you pay is the price you were shown, with no extra tax added at checkout.
Will I get a GST invoice?
Yes. Your payment invoice shows the venue fee and the 18% GST separately, along with the total you paid.
How can I pay?
Once your booking is confirmed you can pay online, or by bank transfer if the venue offers it. Your booking page and confirmation email show the options and the amount.
Cancellations and refunds
What is the cancellation policy?
Each venue owner sets their own cancellation policy. You can read it in the "Cancellation Policy" section of the venue page before you book. See our cancellation policy page for how it works.
How do I cancel a booking?
Open "My bookings", select the booking and choose cancel. If you have already paid, the venue's own cancellation policy is shown before you confirm.
Will I get a refund?
That depends on the venue's cancellation policy and how close to the booking you cancel. ShiftsDeal does not set a refund schedule of its own. If you are unsure, check the venue page or contact us before you cancel.
Getting help
How do I reach ShiftsDeal quickly?
Call or WhatsApp us on +91 96676 81658, or email bookings@shiftsdeal.com. Use the phone icon at the bottom of any page to call or chat in one tap. We usually reply within 24 hours on business days.
I have a problem with a booking or a venue. What do I do?
Contact us with your booking details and what went wrong. We will look into it and work with the venue owner to sort it out.
Read the cancellation policy or send us a message.